All orders leave our shop in 2-3 business days. We ship via USPS Priority Mail (1-3 business days).
We pack every order carefully but occasionally packages are damaged during shipping. If your items arrive damaged, get in touch with us so that we can make it right! Send an email with your name, order number and pictures of the damage to firstname.lastname@example.org. Please keep your original packaging so that we can process a claim with USPS.
Standard maps and wood art can be returned and are subject to a $5 restocking fee. Personalized maps, custom maps and sale items cannot be returned. Please contact us within 7 days of receiving your order to process a return. Customers are responsible for return shipping and items must be received back in new condition in order to qualify for a refund.