Shipping & Returns

Shipping

Shipping is free within the USA.

All orders leave our workshop in 3-5 business days.

Wood Maps

Domestic orders are shipped via UPS Ground (1-5 business days). 

UPS Ground Transit Time

We also offer UPS 2nd Day Air as an expedited and guaranteed shipping service for domestic orders.

Orders to Canada ship via FedEx International Ground (2-7 business days).

Print Maps

Domestic orders of 13x19 and 20x24 prints are shipped via USPS First Class Mail (1-5 business days). 24x36 prints are shipped UPS Ground (1-5 business days).

We also offer UPS 2nd Day Air as an expedited and guaranteed shipping service for domestic orders.

Orders to Canada are shipped via FedEx International Ground (2-7 business days).

 

Damages

We pack every order carefully but occasionally packages are damaged during shipping. If your order arrives damaged, send an email to info@etchedatlas.com with your name, order number and pictures of the damage. Please keep your original packaging so that we can process a claim with USPS.

 

Returns

Standard maps and wood art can be returned and are subject to a $5 restocking fee. Personalized maps, custom maps and sale items cannot be returned. Please contact us within 7 days of receiving your order to process a return. Customers are responsible for return shipping and items must be received back in new condition in order to qualify for a refund.